1. Acceptance of Terms
By purchasing, accepting delivery of, or otherwise using a SiteRelay website package or related services (the "Services"), the business ordering the Services ("Client," "you," or "your") agrees to these Terms of Service ("Terms"). If you are engaging with SiteRelay through an authorized reseller, these Terms apply to your relationship with SiteRelay regarding the underlying platform and deliverables; your commercial arrangement (pricing, payment schedule, add-ons) is set separately with your reseller as described in Section 3.
2. Description of the Offer
SiteRelay provides a built website (a "Digital Business Twin") for local service businesses, along with optional add-ons. Specifically:
- Core deliverable: a completed website built from information the Client provides (business details, services, photos, branding preferences, etc.). SiteRelay builds and sets up the site and deploys it to a hosting account the Client owns or controls, held in the Client's own name. SiteRelay does not host the site: ongoing hosting is the Client's responsibility, arranged with and paid to the Client's own hosting provider, and SiteRelay does not control or guarantee the site's uptime or availability.
- Preview AI receptionist: unless separately scoped and agreed in writing, any AI receptionist, chat, or voice-assistant feature included with the package is a preview/demonstration feature only. It is not a live, connected phone system, does not place or receive real phone calls on the Client's behalf, and is not integrated with the Client's actual phone lines, calendar, or CRM unless a separate scope of work expressly says so.
- Optional add-ons: additional features (e.g., periodic care, under which SiteRelay reviews, updates, and improves the already-delivered site from time to time, maintenance, expanded automation, a live-connected receptionist/phone system, monthly support) are available only if separately purchased and scoped in writing. Any recurring relationship is periodic care, not hosting; SiteRelay does not host the Client's site or guarantee its availability under any add-on. Nothing in these Terms should be read as including such add-ons by default.
- Self-serve tier (separate product): SiteRelay also offers a separate, lower-cost self-serve tier for simple static sites. That tier is a different product from the website package described above, and it is sold on its own terms. SiteRelay does not host the Client's website on either line. On both, the site runs on a hosting account the Client owns or controls, arranged with and paid to the Client's own hosting provider.
3. Relationship to Resellers
SiteRelay websites and packages may be sold to Clients by independent resellers who are not employees or agents of SiteRelay with authority to bind SiteRelay beyond what is stated in these Terms. Pricing, payment terms, and the specific package purchased are agreed between the Client and the reseller. SiteRelay is responsible for the platform, templates, and technical delivery of the Services as described here; the reseller is responsible for the sales relationship, as further described in the Reseller Agreement.
4. No Guarantee of Traffic, Leads, or Revenue
SiteRelay builds and delivers a website and related deliverables. We do not guarantee, warrant, or represent that the Services will generate any particular amount of website traffic, leads, calls, bookings, sales, or revenue. Business outcomes depend on factors outside our control, including the Client's own marketing, sales effort, market conditions, competition, and how the Client's business is operated. Any examples, illustrations, or case studies referenced in marketing materials are illustrative only and are not a promise of similar results. See the Earnings/Results Disclaimer for additional detail.
5. Client Approval-of-Record Before Launch
Before any website, AI receptionist preview, or related content is made publicly live, the Client (the business owner or their authorized representative) must review and approve, in writing (including email or an in-platform approval mechanism), all content, claims, emergency/urgency language, business details, and functionality to be published ("Approval of Record"). The reseller is responsible for obtaining this Approval of Record and for retaining evidence of it. SiteRelay is entitled to rely on a reseller's confirmation that Approval of Record has been obtained, and no site will be treated as authorized for public launch without it.
6. Client Responsibilities
The Client is responsible for:
- Providing accurate, complete, and lawful information and content for use on the website (including business claims, hours, service descriptions, and any regulatory disclosures required in the Client's industry or jurisdiction);
- Reviewing all content prior to granting Approval of Record;
- Ensuring the Client has the right to use any submitted logos, photos, testimonials, or other third-party content;
- Complying with all laws applicable to the Client's business and its advertising, including industry-specific licensing and disclosure requirements.
7. Acceptable Use
The Services may not be used to publish content that is unlawful, fraudulent, deceptive, defamatory, infringing, or that makes claims the Client cannot substantiate (including, without limitation, false emergency-response claims, false licensing/certification claims, or guaranteed-outcome claims to the Client's own customers). SiteRelay may suspend or decline to launch a site that it reasonably believes violates this Section, pending resolution with the Client and/or reseller.
8. Intellectual Property
The underlying platform, templates, code, designs, and systems used to create Client websites remain the property of SiteRelay and/or its licensors. Upon full payment, the Client receives a right to use their specific completed website deliverable for their business as described in the applicable order/scope; ownership and license terms for deliverables are further detailed in the commercial agreement between the Client and the reseller and, where applicable, in the Reseller Agreement between SiteRelay and the reseller.
9. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, SiteRelay DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SiteRelay DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY AI-BASED FEATURE (INCLUDING ANY PREVIEW RECEPTIONIST) WILL PRODUCE ACCURATE OR COMPLETE OUTPUT AT ALL TIMES. SiteRelay DOES NOT HOST THE CLIENT'S WEBSITE AND IS NOT RESPONSIBLE FOR THE AVAILABILITY, UPTIME, OR PERFORMANCE OF THE HOSTING PROVIDER THE CLIENT OWNS OR CONTROLS.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SiteRelay AND ANY CONTRACTOR IT ENGAGES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES. SiteRelay'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE CLIENT TO SiteRelay (OR, WHERE THE CLIENT PAID A RESELLER, THE PORTION OF SUCH PAYMENT REMITTED TO SiteRelay) FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
11. Termination / Suspension
SiteRelay may suspend or terminate access to the Services for a Client who materially breaches these Terms, including by directing the publication of unlawful, fraudulent, or unsubstantiated claims, or by failing to provide Approval of Record where required.
12. Changes to These Terms
We may update these Terms from time to time. Material changes will be reflected by an updated Effective Date. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
13. Governing Law and Disputes
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Any dispute arising out of the Services goes to the state and federal courts sitting in Fredericksburg, Virginia, and both sides consent to that venue.
There is no arbitration clause in these Terms. There is no class-action waiver either. If you have a claim against us you can take it to a real court, on your own or as part of a group, and you keep any right to a jury that the law gives you. Before it gets that far, email hello@trysiterelay.com, because most billing problems can be sorted out in a day.
14. Contact
Questions about these Terms can be sent to: hello@trysiterelay.com
SiteRelay
300 Ellington Drive
Fredericksburg, VA 22405